Privacy Policy

Who we are

Harbour Build is a family-owned, QBCC-licensed building company based in Brisbane, Queensland. We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

When you contact us through our website enquiry forms, subscribe to our newsletter, or get in touch by phone or email, we may collect:

• Your name
• Your email address
• Your phone number
• Details about your project or enquiry, including your suburb or general location

We only collect information that you choose to provide to us, and only what we reasonably need to respond to your enquiry and deliver our services.

How we use your information

We use the information you provide to:

• Respond to your enquiries and provide quotes
• Plan, manage and deliver building services you have engaged us for
• Send you updates or newsletters you have opted in to receive
• Meet our legal and regulatory obligations as a builder

We do not sell, rent or trade your personal information to any third party. We only share your information with trusted service providers (such as email or hosting providers) where necessary to operate our business, or where required by law.

Cookies and analytics

Our website uses cookies and similar technologies, including Google Ads and related analytics tools, to understand how visitors use our site and to measure the performance of our advertising. These tools may collect information such as your device type, browser, pages visited and general location. You can manage or disable cookies through your browser settings, and you can opt out of personalised Google advertising via Google's ad settings.

Storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. Information is stored on secure systems and only accessible to people who need it to carry out their work.

Access, correction and deletion

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it. To do so, email us at office@harbourbuild.com.au and we will respond within a reasonable time.

Complaints and further information

If you believe we have mishandled your personal information, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC). For more information about the Australian Privacy Principles, visit the OAIC website.

Changes to this policy

We may update this policy from time to time. Any changes will be published on this page. Continued use of our website after changes are published constitutes acceptance of the updated policy.

Contact us

Harbour Build
Phone: 1300 455 228
Email: office@harbourbuild.com.au